Payroll FAQs

If you are a current employee with a payroll query, follow the below employee guides. If you don’t find the answer you're looking for, please send your enquiry through to [email protected].


How do I access my payslip?

Payslips are sent to all employees via email, and they can also be viewed and downloaded from an employee’s Astute portal. The following guide provides steps on how to access your payslips via both methods.


How do I reset my Astute password?

Download the guideline on how to reset your Astute password.

Reset Astute Password

How do I submit my Tax File Number (TFN) declaration?

To ensure the correct amount of PAYG tax is withheld on your wages, it’s essential to submit a Tax File Number (TFN) declaration via your Astute payroll account before your first pay date. Please use the following guide to assist with submitting your TFN declaration.

Tax File Number Declaration

Why do I have two Astute accounts?

Download our Astute account guideline for instruction on how to setup your account.

Astute account

How do I complete my bank details?

How do I complete my Tax Return

Lodging Tax Return as Personal Services Income (PSI)

Super payment dates

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